Customer Satisfaction Survey « Jantex Foodeservice Group

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Contact frequency

Contact frequency *

	Several times a week	Once a week	Once a month	Several times a year	Once a year or less
I contact Jantex employees…	Several times a weekI contact Jantex employees… Several times a week	Once a weekI contact Jantex employees… Once a week	Once a monthI contact Jantex employees… Once a month	Several times a yearI contact Jantex employees… Several times a year	Once a year or lessI contact Jantex employees… Once a year or less
I place orders with Jantex…	Several times a weekI place orders with Jantex… Several times a week	Once a weekI place orders with Jantex… Once a week	Once a monthI place orders with Jantex… Once a month	Several times a yearI place orders with Jantex… Several times a year	Once a year or lessI place orders with Jantex… Once a year or less

Overall satisfaction

Please rate your overall satisfaction with cooperation with Jantex

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Service rating

How do you rate the level of service provided by Jantex employees in the following aspects? *

	Very good	Good	Satisfactory	Poor	Very poor
Ease of handling sales enquiries	Very goodEase of handling sales enquiries Very good	GoodEase of handling sales enquiries Good	SatisfactoryEase of handling sales enquiries Satisfactory	PoorEase of handling sales enquiries Poor	Very poorEase of handling sales enquiries Very poor
Ease of handling complaints	Very goodEase of handling complaints Very good	GoodEase of handling complaints Good	SatisfactoryEase of handling complaints Satisfactory	PoorEase of handling complaints Poor	Very poorEase of handling complaints Very poor
Employee courtesy and personal culture	Very goodEmployee courtesy and personal culture Very good	GoodEmployee courtesy and personal culture Good	SatisfactoryEmployee courtesy and personal culture Satisfactory	PoorEmployee courtesy and personal culture Poor	Very poorEmployee courtesy and personal culture Very poor
Employee engagement in customer service	Very goodEmployee engagement in customer service Very good	GoodEmployee engagement in customer service Good	SatisfactoryEmployee engagement in customer service Satisfactory	PoorEmployee engagement in customer service Poor	Very poorEmployee engagement in customer service Very poor
Employee competence	Very goodEmployee competence Very good	GoodEmployee competence Good	SatisfactoryEmployee competence Satisfactory	PoorEmployee competence Poor	Very poorEmployee competence Very poor
Response time	Very goodResponse time Very good	GoodResponse time Good	SatisfactoryResponse time Satisfactory	PoorResponse time Poor	Very poorResponse time Very poor
Satisfaction with the support provided	Very goodSatisfaction with the support provided Very good	GoodSatisfaction with the support provided Good	SatisfactorySatisfaction with the support provided Satisfactory	PoorSatisfaction with the support provided Poor	Very poorSatisfaction with the support provided Very poor

Delivery stage rating

How do you rate order deliveries from Jantex in the following aspects? *

	Very good	Good	Satisfactory	Poor	Very poor
Delivery timeliness	Very goodDelivery timeliness Very good	GoodDelivery timeliness Good	SatisfactoryDelivery timeliness Satisfactory	PoorDelivery timeliness Poor	Very poorDelivery timeliness Very poor
Securing goods during transport	Very goodSecuring goods during transport Very good	GoodSecuring goods during transport Good	SatisfactorySecuring goods during transport Satisfactory	PoorSecuring goods during transport Poor	Very poorSecuring goods during transport Very poor
Compliance of deliveries with specifications	Very goodCompliance of deliveries with specifications Very good	GoodCompliance of deliveries with specifications Good	SatisfactoryCompliance of deliveries with specifications Satisfactory	PoorCompliance of deliveries with specifications Poor	Very poorCompliance of deliveries with specifications Very poor
Accuracy and timing of invoice issuance	Very goodAccuracy and timing of invoice issuance Very good	GoodAccuracy and timing of invoice issuance Good	SatisfactoryAccuracy and timing of invoice issuance Satisfactory	PoorAccuracy and timing of invoice issuance Poor	Very poorAccuracy and timing of invoice issuance Very poor

Expertise

What is your opinion of Jantex in the following aspects? *

	Very high	High	Average	Low	Very low
Credibility of Jantex Foodservice	Very highCredibility of Jantex Foodservice Very high	HighCredibility of Jantex Foodservice High	AverageCredibility of Jantex Foodservice Average	LowCredibility of Jantex Foodservice Low	Very lowCredibility of Jantex Foodservice Very low
Importance of Jantex in the supply chain	Very highImportance of Jantex in the supply chain Very high	HighImportance of Jantex in the supply chain High	AverageImportance of Jantex in the supply chain Average	LowImportance of Jantex in the supply chain Low	Very lowImportance of Jantex in the supply chain Very low

Cooperation

What can we expect regarding your further cooperation with Jantex? *

	Significantly higher	Slightly higher	At a similar level	Lower	I do not plan to place orders
In the coming years, my orders with Jantex will be…	Significantly higherIn the coming years, my orders with Jantex will be… Significantly higher	Slightly higherIn the coming years, my orders with Jantex will be… Slightly higher	At a similar levelIn the coming years, my orders with Jantex will be… At a similar level	LowerIn the coming years, my orders with Jantex will be… Lower	I do not plan to place ordersIn the coming years, my orders with Jantex will be… I do not plan to place orders

Pricing offer

How do you rate the prices offered by Jantex compared to the competition? *

	Very competitive	Competitive	Comparable to competitors	Higher than competitors	No opinion
The prices offered by Jantex are…	Very competitiveThe prices offered by Jantex are… Very competitive	CompetitiveThe prices offered by Jantex are… Competitive	Comparable to competitorsThe prices offered by Jantex are… Comparable to competitors	Higher than competitorsThe prices offered by Jantex are… Higher than competitors	No opinionThe prices offered by Jantex are… No opinion

Suggestions and comments

What can we do from our side to make cooperation with Jantex even better?

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